Effective Date: 1 July 2026

 

1. Introduction

Welcome to Coffee, Chat, Etc... Ltd ("Coffee, Chat, Etc...", "we", "our", or "us").

We are committed to protecting your privacy and handling your personal information fairly, lawfully, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights.

 

2. Who We Are

Coffee, Chat, Etc... Ltd is an online membership community that brings women together through meaningful conversations, personal development, coaching, online events, podcasts, and educational resources.

If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details on our Contact page.

 

3. What Information We Collect

Depending on how you interact with us, we may collect:

• Your name

• Email address

• Telephone number (if provided)

• Postal address (where required)

• Payment and billing information

• Membership information

• Account login details

• Information you provide when completing forms or contacting us

• Messages sent through our website

• Information you provide during coaching sessions, webinars or events

• Newsletter preferences

• Website usage information (such as IP address, browser type, pages visited and cookies)

We only collect the information necessary to provide our services.

 

4. How We Use Your Information

We may use your personal information to:

• Create and manage your membership

• Process payments

• Deliver online events and member services

• Provide coaching and educational resources

• Respond to enquiries

• Send newsletters and service updates

• Improve our website and member experience

• Prevent fraud and protect our website

• Comply with legal obligations

 

5. Our Lawful Basis for Processing

Under UK GDPR we rely on one or more of the following lawful bases:

Contract
To provide your membership, coaching, products or services.

Consent
Where you choose to receive newsletters or marketing communications.

Legitimate Interests
To improve our services, communicate with members, maintain website security and manage our business effectively.

Legal Obligation
Where we are legally required to retain records or comply with UK law.

 

6. Marketing

If you subscribe to our newsletter or choose to receive updates, we may contact you by email.

You can unsubscribe at any time using the unsubscribe link within our emails or by contacting us directly.

 

7. Payments

Payments are processed securely through trusted third-party payment providers.

Coffee, Chat, Etc... Ltd does not store your full payment card details.

 

8. Sharing Your Information

We never sell your personal information.

We may share your information with carefully selected service providers who help us operate our business, including:

• Website hosting providers

• Membership platform providers

• Payment processors

• Email marketing providers

• Video conferencing platforms

• Cloud storage providers

• Professional advisers where legally required

These organisations only process your information on our instructions and are required to keep it secure.

 

9. International Transfers

Some of our service providers may store or process information outside the United Kingdom.

Where this happens, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK GDPR.

 

10. Data Retention

We only keep personal information for as long as necessary.

This may include retaining:

• Membership records

• Financial records for legal and tax purposes

• Communications relating to customer enquiries

• Website security logs

When information is no longer required, it will be securely deleted.

 

11. Cookies

Our website uses cookies to:

• Remember your preferences

• Improve website performance

• Analyse visitor behaviour

• Enhance your browsing experience

You can manage your cookie preferences through your browser settings.

Please also refer to our Cookie Policy.

 

12. Your Rights

Under UK GDPR you have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information where appropriate

• Restrict processing

• Object to certain processing

• Request transfer of your data

• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us.

 

13. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

While no internet transmission can ever be guaranteed completely secure, we work with reputable providers and maintain appropriate security practices.

14. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised effective date.

16. Complaints

If you have any concerns about how we handle your personal information, we would appreciate the opportunity to resolve them first.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

17. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us via the Contact page on our website.

Thank you for being part of Coffee, Chat, Etc...

Every woman deserves a new chapter.